Bielefeld Tourist Information

All areas relevant to the audit meet the quality criteria for the“Accessibility Tested—Accessible for People with Mobility Impairments and Wheelchair Users” designation.

We have compiled some information on accessibility below. Detailed information can be found in the inspection report at the end of this text.

• Two parking spaces are available for people with disabilities (space dimensions: 350 cm x 500 cm; distance to the entrance approx. 5 m). Additional parking spaces for people with disabilities are available around City Hall.
• Access to the building is free of steps and thresholds.
• All rooms accessible to guests and used for public purposes are at ground level.
• All passageways and doors are at least 90 cm wide.
• The counter in the customer service area is 101 cm high at its highest point and 75 cm high at its lowest point.
• Guided tours are offered for people with mobility impairments and wheelchair users. Advance registration is requested.

Public restroom for people with disabilities in the Citizen Services Office

• The path to the Citizen Advisory Center is easily accessible on foot and by vehicle. As an alternative to stairs, a ramp (125 cm wide, with a 6% slope over a length of 6 m) leads to the restroom.
• The clear spaces are as follows:
  in front of and behind the door, in front of the toilet and the sink: 180 cm x 240 cm;
  to the left of the toilet: 115 cm x 69 cm; to the right of the toilet: 94 cm x 69 cm.
• There are fold-up grab bars on both sides of the toilet.
• The sink is wheelchair-accessible, and the mirror is visible whether standing or sitting.
• An emergency alarm button is provided.

We have compiled some information on accessibility below. Detailed information can be found in the audit report at the end of this text.

• There is no induction loop system.
• Group tours with FM systems (e.g., headphones, neck-loop systems) are available for people with hearing impairments. Advance registration is requested.

We have compiled some information on accessibility below. Detailed information can be found in the inspection report at the end of this text.

• Service dogs are permitted.
• The entrance to the tourist information office does not feature high visual contrast.
• There are glass doors in the entrance area. These open automatically and are not marked with safety indicators.
• All areas accessible to guests are well lit—that is, bright and glare-free.
• There are no obstacles, such as objects protruding into the path or room.
• There is no wayfinding system with floor indicators in the outdoor area. In the Citizens’ Service Center (restroom), the walkways are marked with tactile and visual indicators.
• On the staircase in the Citizens’ Service Center leading to the public restroom, the steps have visually contrasting edges. Handrails are provided.
• No information is available in Braille or prism script, except in the Citizens’ Service Center (restroom). There is an information board with Braille there.
• Guided tours are offered for people with visual impairments and blind people. Advance registration is requested.

We have compiled some information on accessibility below. Detailed information can be found in the audit report at the end of this text.

• The name and logo of the tourist information office are clearly visible from the outside.
• The destination of the route (from the parking lot to the entrance) is within sight.
• There is no information provided in simple language.
• Information is not presented using pictograms or images, except in the citizen service center, where the public restroom is located.
• No guided tours are offered for people with cognitive impairments.